New Installation
1. Needs Analysis
Submit contact form to provide list of “wants”, with drawings or pictures of your space (if applicable). Upload a pdf or provide a contact who can supply drawings. Provide enough information that EdgeUP Technology can start a system design.
2. Budgeting
Review products, discuss budget and experience available options at our showroom.
3. Approval
Customer signs contract and finalizes system design, deposit due, and schedule installation.
4. Introduction to Project Manager
You will be introduced to your appointed project manager, who will become your point of contact throughout the mission. Preference conference and personalization walk through.
5. Procurement and Pre-installation work
Prior to installation, we assemble, program and pre-test equipment at our facility.
6. Implementation
On-site installation and progress check in with customer. System turn-up and fine tune.
7. Training
System delivery + customer instruction. Final payment due.
8. Feedback
Customer has 30 days from day of delivery to address any preference changes or review system instruction with project manager, who will remain your point of contact. We will also conduct an informal interview about how we did.
Service
1. Contact Us
Call or email customer concierge to provide details of your request, schedule a technician and provide payment of initial tech-visit fee, which covers travel and 30 minutes of diagnosis/service.
2. Introduction
Technician arrives on site, is shown equipment and the problem is explained or replicated.
3. Exploration
Technician will survey the system and diagnose the problem
4. Presentation
A proposed solution will be presented to you, along with any recommended maintenance and upgrades. Cost will be discussed at this time.
5. Execution
Should any of these items meet your approval, the technician will perform whatever possible within the time allotted, and availability of products on hand.
6. Wrap Up
Technician will test and confirm with you a job well done. Any instruction on using new equipment will be given. Invoicing is provided and remaining payment will be collected prior to leaving your location. Lack of time or parts which require special order should be scheduled and deposit paid, upon the approved proposal.
Emergency Service
1. Contact Us
Call emergency line to provide details of your request. A technician will respond to your emergency and will schedule service within 24 hours. Provide payment of emergency tech-visit fee, which covers travel plus 30 minutes of diagnosis per dispatched vehicle. Once on site, normal hourly rates apply.
2. Introduction
Technician arrives on site, is shown equipment and the problem is explained or replicated.
3. Exploration
Technician will survey the system and diagnose the problem
4. Presentation
A proposed solution will be presented to you, along with any recommended maintenance and upgrades.
5. Execution
The technician will do whatever necessary to alleviate the situation within a reasonable time, subject to available parts. The technician will perform whatever possible within the time allotted, and availability of products on hand. Lack of time or parts which require special order will be scheduled and deposit taken, upon the approved proposal.
6. Wrap Up
Technician will test and confirm with you a job well done. Invoicing is provided and remaining payment will be collected prior to leaving your location. A follow up visit may also need to be scheduled. This additional visit is subject to tech-visit fee and normal service rates
